Customer Care Initiative Nominee

We are extremely proud to announce that we are finalists in this year’s G21 Awards.

It is a huge honour to be shortlisted alongside Ultraframe for the Lockdown Toolkit, which helped Ultraframe customers trade remotely during the pandemic.

Together, we defined and created a range of remote selling tools that were simple to use and delivered real results. 

A Great Success

The Lockdown Toolkit was a huge success, and was used by many of Ultraframe’s customers to gain a competitive advantage during those volatile times.

The usual ways of selling were disrupted in 2020 so it was important their customers were well positioned to market and sell virtually in this ‘new normal.’

Digital tools within our Lockdown Toolkit included chatbots, online quoting tools, a virtual appointment add-on, proposal generators, virtual reality tours and more. View our case study to learn more about our clever initiative. 

Chris Tahmasaby, CEO of ICAAL, said: “It’s fantastic for this superb Customer Care initiative to have been recognised. Both ICAAL and Ultraframe worked extremely hard to quickly create a strategic marketing toolkit that genuinely added value at a very challenging time for the market. The results have been superb with many installers continuing to realise substantial benefits from their digital presence.”

A huge congratulations to everyone that has been shortlisted for the G21 Awards. We are extremely proud of our joint marketing initiative and can’t wait for the main event in November.